Frequently asked questions

When should I arrive?

You should try to arrive 5-10 minutes before your time slot. Each reservation lasts an hour, and we want to have you checked in and ready for your close-up!

What forms of payment do you accept?

We accept all major credit cards as well as apple pay, Samsung pay, and google pay. We are a cash-free facility.

Is this a family-friendly environment?

Of course! We welcome guests of all ages.

Are food & beverages allowed?

We ask that you finish all food and drinks before entering the facility.

Do I need a ticket if I don’t plan to take any pictures?

Tickets are required for admission. Anyone over the age of 3 needs a ticket to enter the studio.

Can I get a refund after purchasing my ticket?

Tickets are non-refundable. If you purchase a ticket and are unable to make it, please send us an email at

What should I bring with me to the studio?

Your phone or camera and your smiling face! Digital cameras are accepted, but we ask that you leave any heavy duty camera equipment at home.

How do I join in on the fun?

We encourage all guest to plan ahead and purchase tickets online! We do accept walk-ins, but they are subject to availability.

Do you offer group discounts?

If you have 10 or more people, we would love to offer you a discount! Send us an email and we will get back to you with the details.

Can I rent out the space?

Absolutely! We would love for you to have your private function with us. We offer full space rentals on Monday & Tuesday! Send us an email, and we will get back to you with the details for your event.

Do I have to accompany my child?

If your child is under the age of 12, they should be accompanied by an adult. All Snapshot Huntsville patrons must have a ticket to enter.